Support and frequently asked questions
Question, suggestion or a problem? Write to us. We usually reply within two business days.
Frequently asked questions
No. All puzzles and sounds ship inside the app; it works fully in airplane mode.
No. The app contains no advertising and no links that take a child out of the app.
Progress is stored on the device. Deleting and reinstalling the app, or switching devices, resets it. Simply closing and reopening the app does not.
The music button in the top-left corner of the home screen switches music off instantly. To turn sound effects, narration and haptics off separately, open Settings — that section is behind a parental gate.
Yes. After choosing a puzzle, the difficulty screen lets you pick a piece count, or set your own.
If there is no progress for a while, the app starts offering hints on its own — first where a piece belongs, then which piece goes there. You can also tap the hint button at any time during the game.
Tap the save button on the celebration screen and the picture is added to your device's photos. This requires granting permission to add photos.
Tap the restore button on the purchase screen. The purchase is restored free of charge on any device signed in with the same Apple or Google account.
Privacy
The app collects no personal data. See our privacy policy for details.